Next month, BOSS is running a one-day ‘managing performance’ workshop covering the following areas:
Dealing with ‘difficult’ conversations
Managing expectations in the workplace and delivering constructive feedback
Managing underperformance promptly
Managing poor performance in a fair, equitable and consistent manner to reduce the risk of grievances and claims of unfair practise
The benefits of attending include an increase in working standards, reduced absenteeism, increase in morale, better staff retention and improved customer service. The course will run on Thursday 10 May at BPIF/BOSS on Bride Lane in London from 10am to 4pm – book through the BOSS website.