Connect Managed Services has announced the completion of two significant acquisitions – CoolHarbour, a customer engagement and unified communications specialist, and the assets and technical teams of UVN.
CoolHarbour pioneered the adoption of Amazon Connect, and is on track to become the first UK company to gain Amazon Connected accredited reseller status in the contact centre market. The business is already helping Amazon to sell, integrate, and deploy its cloud contact centre service.
UVN USA delivers technical and engineering support to blue chip enterprises based across the US, complementing Connect’s existing US footprint and customer portfolio.
Alex Tupman, CEO of Connect Managed Services, said: “Cost control, exceptional customer service along with improved business and operational capabilities remain high on everyone’s agenda. As a trusted partner, we are constantly looking for new ways to help our customers to achieve these important objectives. These is growing interest in Amazon Connect and we are already seeing a shift to AWS within our own client community, with a number moving some, or all, of their IT applications to this environment.
“With innovation at the core of everything we do, the timing of the CoolHarbour deal is perfect, as we are currently helping some of our clients to deploy Avaya, Cisco, and Genesys implementations into AWS. The Lex Natural Language Understanding capabilities of the CoolHarbour team adds even greater value to our Avaya, Cisco, and Genesys users, enabling them to better serve their own customers’ needs. The expertise and experience they bring to the Connect family is also an important component of our own business transformation journey.
“Add to this the growing demand for our solutions in the United States, the UVN deal provides invaluable, technical engineering and customer support to our overall capabilities in this important market. These will help to underpin Connect’s geographical footprint and ambitious expansion plans in North America. We firmly believe both these acquisitions provide a win-win situation for everyone involved.”
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