Konica Minolta Business Solutions has been named the winner of the Buyers Lab (BLI) PaceSetter award for Outstanding Serviceability 2018–2019. The accolade was awarded by Keypoint Intelligence, an independent analyst for the digital imaging industry.
The award regognises the original equipment manufacturer (OEM) with “the best-designed tools, programs and training to enhance the serviceability of its devices”. Konica Minolta was identified as a leader in the field due to their combination of “smart service with smart technology”, and innovations in service offerings and training.
Analysts from Keypoint Intelligence evaluated company vision, in-field support, environmental considerations, tools and training provided to service technicians, as well as device design, to complete the Buyers Lab report.
Konica Minolta was commended for its leadership in serviceability – achieved through its ‘Shift Left’ strategy, which mitigates downtime by either enabling end users to troubleshoot device issues themselves or use remote technology to correct any problems.
“We are honoured to be named the leader in this vital area, as customer-centricity and uncompromising service quality are embedded in our DNA,” André Ziemann, general manager service and support at Konica Minolta Business Solutions Europe GmbH, said.
“Our goal is to create innovative products, solutions and services that accelerate our clients’ workflows and empower their businesses. Konica Minolta’s ability to continuously service at the highest level is one of the pillars on which our customers rely to position their businesses in first place and stay there, too,” he continued.
“Inefficient service or support can translate to dollars lost, which is why this is becoming a key differentiator in the industry. “To keep pace with today’s 24/7 business world, companies cannot afford to have MFPs down for long. They are seeking vendors that can handle any issues that arise, or even better: prevent these issues from occurring at all,” said Randy Dazo, director of Keypoint Intelligence’s office technology and services group.
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