Brother boosts sales opportunities for resellers with new services

Brother UK has launched four new services for print and scan devices, giving channel partners new revenue streams and strengthening their ability to help clients capture efficiency savings.

The tools join three existing products under the new Brother Software Solutions range, which channel partners can sell alongside hardware and systems.

The four new services include Order Supplies, which will enable users to order inks and toners directly from the menu of a Brother device, streamlining supplies replenishment for customers without the need for a fully managed service.

Barcode Print+ will provide employees with the ability to print barcodes within documents without the need for a specialist or dedicated barcode printer. It will be particularly suited for companies that often use barcodes for document management.

The new Remote Panel service will allow IT departments or service providers to remotely diagnose and resolve print and scan device issues from the comfort of their desktop PC, meaning employees won’t always need to wait for an engineer to fix a problem with the printer or scanner.

Request Help will empower individuals to flag errors to service providers or IT managers immediately, directly from the device screen. By pressing ‘Request Help’ on the control panel, a full diagnostic report can be created and automatically emailed to the IT administrator.

Each solution can be activated on a Brother device by either a reseller or end-user after purchasing a license.

Aaron Hopkinson, product and solutions manager at Brother UK, said: “These small solutions can solve big pain points for the end customer and ultimately help to free-up employee time for more business-critical tasks.

This allows resellers to have more meaning discussions with business customers. Each is compatible with legacy hardware, creating an opportunity for channel partners to reengage with customers and provide valuable consultancy on their print systems.

This is just the beginning for Brother Software Solutions, and we look forward to continue launching services that can deliver significant benefits to businesses and our channel partners.”

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