As UK workplaces become more diverse and inclusive, the presence of animals at work is increasingly shaping how organisations think about space and shared environments

Animals are becoming an increasingly common sight in UK workplaces. Whether it’s employees in shared spaces that allow pets, assistance animals supporting their handlers or a family run business with a furry assistant, animals at work are no longer unusual. Even in workplaces where pets are not permitted, the number and range of working animals across the UK continues to grow.

Working animals play a vital part in allowing people with disabilities and others who may face barriers to employment to remain in work. These animals can include assistance animals, therapy animals and support animals – each with a distinct purpose and level of training. While their roles differ, they are all essential to their handler’s ability to participate fully in work and everyday life. Across the UK, it’s estimated that more than 7,000 people are partnered with certified assistance dogs who help with mobility, hearing, medical alerts and other daily tasks.

As dealers, you are well placed to help customers think about how their spaces can better accommodate working animals, allowing them to operate effectively without creating unintended issues for colleagues and visitors.

Designing Safe Spaces

Animals, no matter how well trained, are still animals. Busy, noisy or cramped environments can cause stress or distraction if the space has not been set up with their needs – and those of their owners – in mind. Simple discussions around foot traffic, access routes, shared equipment and seating arrangements can help customers spot potential challenges and address them before they become problems. This may include providing clear walkways and open areas to avoid crowding, access to quieter zones and sufficient desk or floor space so animals can settle comfortably beside their handler. In shared or hot-desking environments, having a small number of designated animal-ready workstations can also help reduce disruption. Practical additions such as dog-friendly mats and slip-resistant flooring can help ensure specific areas are clearly marked.

Allergies, Reactions and Other Employees

While working animals are essential for some employees, it is equally important to consider the needs of others in the workplace. Allergies, sensitivities and phobias can present genuine challenges if not addressed thoughtfully.

It’s also worth remembering that not all working animals are dogs — although they are the most common. Different species and even different breeds produce varying types of fur, hair or feathers, which can trigger different reactions. It is important to guide customers towards the right choices for their workplace needs when it comes to managing airborne allergens such as hair, fur and dander. Air-purifying and enhanced ventilation tools can help with this, either in specified areas or across the wider building.

Dealers can also support customers by reinforcing that these adjustments are not about separation or exclusion, but about making shared environments work better for everyone.

Evolving Workspaces

Workplaces continue to evolve, as do the needs of employees and their working animals. For many organisations, accommodating working animals is not simply a cultural choice but a requirement under equality and employment legislation, particularly where animals are essential to an individual’s ability to access and remain in work. By supporting customers to better accommodate working animals, dealers play a role in shaping workplaces that are prepared for change and responsive to diverse needs. In doing so, you help create a future where working animals are an increasingly visible and accepted part of everyday working life.