From the Mag: Why Most Sales Conversations Stop Too Soon

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Perhaps the better question isn’t why do conversations stop too soon? It’s why do so many of them start too early? Most sales teams will be familiar with the “Five Why” rule. Originally developed by Toyota as part of its lean manufacturing philosophy, the technique is designed to uncover root causes by repeatedly asking one simple question: why?

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This article featured in the February 2026 issue of Dealer Support magazine

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