Boosting business efficiency with technology

Ben Jarvis, product manager at ECI software solutions, discusses how you can boost your businesses productivity 

As the office product and workwear supplies sector continues to evolve and adapt in line with changing customer demand, technology has become an integral part of almost every business.  

With the help of specialist technology, there are many different areas of a workplace that can be upgraded and enhanced. From increasing overall business productivity, to boosting efficiency and improving customer communication, the opportunities really are endless.

Increase business productivity

Adding a digital solution will streamline processes and increase productivity. Without a central system, keeping track of orders and logging important notes becomes a real challenge. Not only do you risk losing customers to the bigger more streamlined firms that have already adopted digital solutions, hours of staff time are also wasted. 

The adoption of technology removes the need for manual call logs or hand-written notes, ensuring everyone in the team is working from accurate information. Staff time can also be redirected to more value-add activity that has a more positive impact on the bottom line. 
Adding software that provides a complete overview can also make it easier to pinpoint where an employee’s time is needed most, helping with forward planning and fuelling overall growth. 

Boost efficiency

Using multiple systems that don’t easily communicate with each other can become a real drain on staff time. Integrating systems such as sales, stock, purchasing and accounting can significantly boost overall business efficiency.  

Manually inputting data into spreadsheets has the potential to create confusion, with errors and oversights far more likely. Investing in an automated solution can ensure these processes are highly accurate, as well as reducing the resource required to keep on top of important business admin.

Improve customer communication
 
Combining ecommerce and business management software with your customer relationship management (CRM) tool helps boost customer communication and overall satisfaction. With quick access to order history, specialist requirements and key contact information, providing a five-star customer experience becomes far easier. 
 
Even though customer calls are still common, many now prefer to engage with suppliers via email or instant messaging at a time convenient to them. With this fast becoming the preferred method of communication it’s important for a business to keep a record of these interactions. A CRM solution can help you track and analyse past customer records and enable faster solutions to any queries which can promote stronger connections. 
 
With a fully integrated solution that can improve efficiency, save time on business processes and boost customer satisfaction your business will soon start to notice the time and money that has been saved. 
 
To find out more about ECI and how it can help support your business, visit our website.
 

This is a sponsored post on behalf of ECI software solutions.