Dealer Support update on Nectere

The Dealer Support team wishes to share an update with our readers on the Nectere situation, which is continuing to unfold. Since we reported on the rumours surrounding the issues with Nectere last week, Dealer Support has spoken to several dealers who were partners of Nectere who are keen to share their experiences with us and the wider industry

While all the information shared with us has been off the record, and dealers are very reluctant to be named, for understandable reasons, the information they have given us is from their personal experiences and details their opinions on how the situation has unfolded and been managed from their perspective.

We will publish a full report in our Jan-Feb magazine issue, due to hit desks at the end of the month. We will, of course, publish updates here on the website as we receive them. But for now, we want to share some of what has been disclosed to us over the past few days and weeks out of respect to the numerous dealer businesses that have been badly affected by the situation and who want their experiences shared, in the hope that it helps other dealer businesses who may be impacted.

We have been advised by several sources that there is no communication coming to them from Nectere, despite their numerous attempts to speak to a member of the Nectere team, and phones and emails remained unanswered. There has been no communication to Nectere partners since early December – at which time many were advised of an issue with order delivery attributed to a Spicers technical issue – no mention of a risk to the business in general.

This came off the back of several Nectere partners having received a personal phone call in November from a senior member of the Nectere management team, reassuring them that all was well with the business and orders should continue to be placed without concern.

The dealers we have spoken to have not received payments for monies owed since early December. There has been no communication with dealers about the current situation and how to move forward, despite some of them being owed hundreds of thousands of pounds by the company. For some of the smaller dealer businesses impacted, this series of events has severely impacted their ability to pay their bills and is also putting the viability of their business at risk. The lack of transparency and communication leaves many dealers in a difficult predicament, unsure of what to tell their customers and how to fulfil their orders in the short and long term.

Luckily, the majority of the dealers we have spoken to have secured new deals with other providers within the industry. However, a number feel very frustrated that they were forced to make new arrangements quickly and under pressure when orders and communication abruptly stopped.

While Nectere is not speaking to their dealer partners, it has now transpired that they are in the process of contacting their dealers’ customers to collect the outstanding monies owed. Several of the dealers we have spoken to feel understandably extremely angry about this latest revelation. With them unable to communicate accurately with their customers having no communication from Nectere, they feel this could undermine their relationship with their customers.

Despite our numerous attempts to speak to Nectere, we have received no response from them via phone or email. While we have wanted to be cautious about how we report on this matter – and always try to be sympathetic to any business in the industry that may be struggling – Dealer Support magazine‘s first loyalty will always be to the independent dealer businesses whom we write the magazine for and with so many of them coming forward to share their experiences and ask us to report on it, we couldn’t continue to sit by and wait for the official communication to be published. As such, we felt compelled to share the information we have received and to give a voice to the dealers who have contacted us.

We will continue to share any further information as we receive it from any of the organisations involved.

If you are a dealer affected by the current situation with Nectere and would like to share your experiences with the Dealer Support team, you can do so confidentially by emailing us at hello@dealersupport.co.uk, where we can arrange a convenient time to speak to you. We also invite anyone from the industry who has information or would like to share a view to contact us via the same email address. We will, of course, continue to reach out to Nectere and share any updates as we receive them.