Perfecting the art of generative listening

Mastering generative listening is crucial for leaders as it fosters deeper connections, encourages innovative thinking, and cultivates a workplace culture where every voice is valued

CREDIT: This is an edited version of an article that originally appeared on CEO Institute

Improving retention hinges on nurturing high-quality relationships. As social beings, our sense of connection and belonging profoundly influences happiness and satisfaction, especially in the workplace. For leaders, the focus often remains on ‘doing’ to achieve results, leaving little room for ‘being’. Cultivating quality relationships hinges on a deeper form of listening—generative listening. This technique goes beyond conventional listening, requiring dedicated practice to master effectively.

Ensure focus

Have you ever attempted to listen without interrupting? Many of us believe we do this most of the time, so it might not seem challenging. Try guaranteeing the speaker that you won’t interrupt them, even if they speak continuously for five whole minutes. Typically, our brains anticipate interruptions during conversations. When we assure the speaker of uninterrupted listening, their brain gears up, pushing their thinking to new, innovative heights rather than merely reiterating familiar thoughts. This approach gives the other person’s brain the chance to delve deeply into independent thinking.

Eye contact

Have you ever observed how people gather their thoughts? Some write, some move around, and eventually, they’ll stop and look at you. When they meet your gaze and find you still focused, you signal your full attention, presence, and engagement in the conversation. This simple act fosters deeper connection and understanding.

Remove distractions

Interrupting with actions like sipping coffee, taking notes, or having a phone on the desk can inadvertently signal that the person speaking is secondary. Removing distractions demonstrates to the speaker that they are truly valued, and their words hold our undivided attention. This level of presence conveys genuine curiosity and intrigue in their thoughts, showing that workplace demands do not divide our focus.

These behaviours may initially feel awkward, but with continued practice, they are incredibly worthwhile. By demonstrating attentive listening, you communicate to others that they are valued, and their thoughts are genuinely important to you. This fosters a culture where employees feel encouraged to bring innovative ideas and share insights into business activities. Without saying a word, generative listening sets a powerful example of respect and openness, nurturing a collaborative environment where everyone’s contributions are welcomed and appreciated.