Premier Tech Water and Environment solve print management issues by switching to Woodbank

Premier Tech Water and Environment, a leading manufacturer of sewage and water treatment plants, has successfully resolved their print management challenges by switching to Woodbank Office Solutions, a renowned supplier of office photocopiers, printers, and integrated business solutions in the North

Premier Tech Water and Environment, based in Peterlee, County Durham, faced significant downtime and maintenance issues with their existing print supplier, resulting in prolonged printer outages, some lasting up to a week. Additionally, they were in need of a reliable method to order toner and other consumables promptly, without waiting for supplies to run out.

Upon understanding the challenges faced by Premier Tech Water and Environment, Leanne Hall, Regional Sales Manager at Woodbank, promptly stepped in to offer a solution. After a thorough assessment of their current setup, it was evident that several outdated machines required replacing, including one that was a staggering 16 years old. In response to their needs, Woodbank overhauled their entire fleet of printers with new multifunctional devices, also working with Premier Tech Water and Environment to facilitate their ordering of consumables, making it much easier for them to stock up. For Premier Tech Water and Environment, this lowered costs, given them more flexibility, and eliminated the need for unnecessary maintenance and callouts.

Philip Pirrie, Procurement and Inventory Technician at Premier Tech Water and Environment, expressed his satisfaction with the partnership, stating, “We were looking for a company who could give us a better service, new machines at a reasonable price, and deliver on time to our factory and offices. With Woodbank, we’ve had no issues whatsoever; everything is going well. We were given new equipment over a five-year lease, and we’re now able to order the consumables we need with no delays. Our account manager, Leanne, has bent over backwards for us to ensure we get what we need, and it’s been a delight to work with her. We look forward to continuing to work with Woodbank Office Solutions.