Ready to Thrive in 2025: Lessons Learnt

In this second installment of “How to Thrive in 2025,” we dive into the valuable lessons industry leaders are taking from 2024 to shape their strategies for success in the year ahead

CREDIT: This is a continuation of an article that originally appeared in the Festive Issue of Dealer Support

In the first installment of “How to Thrive in 2025,” we examined the key challenges and opportunities that industry experts anticipate for dealers in the coming year.

Now, in Part Two, we’re shifting focus to the invaluable lessons these leaders are taking from 2024. Here’s how their experiences are shaping strategic approaches for a successful 2025!

James Morton, MBM Omega, said:

“Work with suppliers that invest in their resources, customers and staff. Those are the ones that will provide you with stronger vendor partnerships allowing you to focus on growth strategies. By next Christmas, I hope to see a stronger focus on sustainable practices across the industry. It would be great if we’re not just achieving results but doing so in ways that are more responsible and forward-thinking for the long term.”

Janet Bowden, Woodbank Office Solutions, said:

“Even after doing this for 35 years, for me, every day is still a school day. Now that the Covid hangover has settled down, we’ve loved being able to get out and visit more customers. For us that’s always been the best way to deliver great service. you just can’t do that through an email. In 2025, we’re going to continue being customer-focused and keeping that hands-on approach.”

James McKeever, Sovereign, said:

“Activity is key and having a team of likeminded individuals surrounding you. We also need to be putting more emphasis on networking – more and more is needed by all within the industry. Face to face – getting out there!”

Steve Carter, Advantia, said:

“If I had a pound for every time somebody has said ‘I wish things would get back to normal’ I would be able to afford a season ticket at Spurs. I believe that what we have now, in relation to flexible or hybrid working, is the new normal. Employees still go into the office, just not as often as they did previously so, as an industry, we need to try and maximise what we can offer people, regardless of whether they are working in the office, at home or a combination of both.”

Stay tuned for Part Three of our digital series, where industry leaders discuss the importance of upskilling and highlight the key skills you should be fostering in your teams to drive success in 2025.