Speak without words: Mastering nonverbal communication

Nonverbal communication is a universal language. Wherever you are, you can tell if someone is happy, angry, sad, or confused without them saying a word. Good communication is key to great leadership, and it goes beyond spoken words. If you’re aiming to boost your leadership skills, understanding nonverbal communication is a game-changer

CREDIT: This is an edited version of an article that originally appeared on Forbes

Body language and tone are the real carriers of any message. The Mehrabian Principle, from language researcher Albert Mehrabian, states that 93% of communication is nonverbal: 7% words, 38% tone, and 55% body language. This backs up the saying, “Communication is 10% what you say and 90% how you say it.”

Types of nonverbal communication

There are many ways we communicate without words. Here are some common forms you’ll use as a leader:

• Tone of voice
• Facial expressions
• Volume of speech
• Body language
• Posture
• Proximity (how close you are to others)
• Gestures like nodding or hand movements
• Touches such as handshakes or pats on the back
• Physiological changes like sweating or blushing

Common nonverbal communication mistakes

Nonverbal communication is tricky to master but easy to understand. We all pick up on cues, but sending the right ones can be harder. Here are some common mistakes leaders make and how to avoid them.

1. Not respecting personal space: A manager who invades personal space can make employees uncomfortable. Ensure you give enough space to make them feel at ease.
2. Scheduling private meetings without explanation: Being called in for a one-to-one can be nerve-wracking. Always explain why you need a private meeting to avoid unnecessary anxiety.
3. Awkward eye contact: Balance is key. Too much eye contact can be creepy; too little seems disinterested. Find a middle ground to maintain engagement.
4. Using a negative tone: Tone can change the meaning of your words. Aim for a tone that communicates care and capability, bridging gaps and connecting with your team.
5. Ignoring your own bad vibes: If you’re in a bad mood, acknowledge it. Letting your team know can help them focus on their work rather than your mood.
6. Not actively listening: Active listening involves hearing words and observing nonverbal cues. This helps you understand emotions and the true message behind words.
7. Sending mixed messages: When verbal and nonverbal cues don’t match, it creates confusion. For example, saying, “No layoffs planned” while fidgeting can cause distrust.

Mastering nonverbal communication is not just about understanding signals—it’s about fostering trust, enhancing relationships, and achieving clearer communication in leadership. By integrating these principles into your daily interactions, you can create a more cohesive and effective team environment, where everyone feels understood and valued.