Stop, look and listen

Dealers need to listen and learn if they are to continue to thrive – and bring the next generation of talent into the sector, says BOSS Federation’s Simon Drakeford

In the door of Simon’s office is a decal that reads ‘listening’ and ‘learning’ – two words that he likes to remind himself of, but which also have wider meaning for the office supplies sector.

“Part of that is ensuring that I remember to continue to listen, rather than just talk the whole time, which is a bad quality I have, but also because when you stop listening you stop learning, and when you stop learning you stop developing,” he explains.

Find out more and read the full article from the Summer issue of Dealer Support Live.