Advantia is taking immediate action to support its members during this difficult and challenging time
It pledges to be there for both its members and staff every step of the way.
Advantia knows that it needs to be quick to respond to the ever-changing situation that Covid-19 is presenting. This is its primary focus for the foreseeable future. So, what has Advantia done so far?
One of the first steps was to set up a dedicated page on their community portal. This contains all the latest news, information and updates members may require. It includes relevant links to government and ACAS websites, HR advice, templates for Covid-19 policy documents, risk assessments, Q & A’s and lots more. Recently added has been supplier feeds providing updates from all main product and service suppliers including carriers. The community portal is mobile friendly therefore available to members wherever they are 24/7.
Advantia is in daily contact with key personnel at their partner wholesaler Spicers, to make sure it always provide the latest updates on deliveries, warehousing, stock and service, everything that could have a direct impact on members customers.
In addition, Advantia staff are calling all members frequently to make sure they know what the latest position is and where to go to find further information on the portal. There is also the opportunity for members to raise issues with a guarantee that Advantia will do everything it can to provide answers or solutions quickly.
The group has produced a suite of digital assets from home delivery capabilities to product e-shots for technology, stationery, furniture, computer accessories and one planned for education, all to support businesses who have employees working from home with products available on a next day delivery.
Advantia has appointed Steve Carter as their new MD. Carter will lead both the group and its members through this challenging period and beyond. Carter has over 30 years’ experience in the industry working in both dealership and wholesaler environments and therefore has a great understanding of the needs of a dealer.
Carter, Advantia MD, commented: “It is imperative that we are there for our members during these uncertain times. We have the right infrastructure in place with our community, cube and gateway platforms to be able to deliver key information and materials that really make a difference. This has already been proved by the sheer amount of support tools we have provided to the group in a few short days. This will of course only be increased further as time goes on”. He added, “In uncertain times like these, it is easy to feel isolated. If you are an independent dealer, we will be more than happy to provide whatever support and advice we can. Please do get in touch. It is imperative that we stick together during tough times”.
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