Exchange Communications has been named among a small group of UK resellers that will deliver a cloud solution from BT Wholesale and Avaya. The solution can enable businesses to massively improve the customer contact experience.
The business will be responsible for supporting the provision of the versatile new ACS Select product, aimed at mid-market customers seeking cloud-enabled solutions to support their growth through a unified communications approach. The Avaya cloud service is hosted on the BT Wholesale network, offering features from Avaya’s reliable IP Office and Contact Centre Select solutions. Customers will benefit from end-to-end service and flexibility as they migrate to the cloud.
Tom Sime, managing director of Exchange Communications, said: “ACS Select is a pioneering, cost-effective offering for mid-market businesses with the power to truly transform customer experience. It is able to support up to 3,000 users in a single location and across 150 networked sites, enabling a complete solution and significantly enhanced contact offering for businesses.
“We’re proud to be working with global leaders Avaya and BT Wholesale on delivering this innovative cloud-based solution, providing real customer value solutions which enable businesses to deliver an enhanced customer experience.
“ACS Select represents the next generation of Avaya cloud solutions and will optimise communications for a range of leading business entities throughout the UK.”