Puzzel has opened its first office in Finland, meaning it now covers the entire Nordic region with sales and support operations for its cloud-based contact centre solutions.
The new branch opened earlier this year. It was created as part of a partnership between If, the largest insurance company in the Nordic and Baltic countries, and Puzzel, to build a multi-channel data centre. It will be the largest cloud-based contact centre in Europe with over 3,400 agents.
Børge Astrup, CEO of Puzzel, said:
“Our new Finnish subsidiary adds to the 150 existing Puzzel employees in the rest of Europe. The fact that If chose us as a supplier for the whole of the Nordic region is proof that Puzzel has what it takes to help large organizations build contact centre solutions across many different geographical areas.”
Gunnar Aasen, who is vice president sales and responsible for the Finnish office, added:
“It is very exciting that through the expansion in Finland we now cover the entire Nordic region. Our services are highly relevant regardless of geography.
“Almost every company can take advantage of Puzzel because it is easy to install, scalable and flexible. At the same time, it can be integrated with virtually all existing technology needed in contact centres today.”
Puzzel’s new office is centrally located in Helsinki and the number of employees will increase as required.