Ready to Thrive in 2025: Key Skills

In this third installment of “How to Thrive in 2025,” we explore the crucial skills that industry leaders believe will empower teams to excel, adapt and maintain a competitive edge in the coming year

CREDIT: This is a continuation of an article that originally appeared in the Festive Issue of Dealer Support

In Part Three of “How to Thrive in 2025”, we turn our attention to the key skills that will be essential for teams to not only keep up but stay ahead in the rapidly evolving landscape of 2025.

From digital literacy to adaptability and strategic thinking, discover the capabilities that will empower your team to drive success in the year ahead!

James Morton, MBM Omega, said:

“Businesses have to be creative; but only if you have brilliant basics. You’ve got to get the basics right first. I want to focus on mentoring and supporting the next generation of talent as they come on board.”

Janet Bowden, Woodbank Office Solutions, said:

“If the logistics problem persists, it’ll be patience! Seriously though, experience has taught me that flexibility, adaptability and surrounding yourself with good people who are good at doing their job by providing the tools and resources they need so they can do their job to the best of their ability is so important. 2025 will see us again investing in people, products and services to keep us ahead of the ever-changing industry we’re in. I have always believed that if you invest and look after your people by upskilling them and providing ongoing training and development, you enable them to deliver the best solutions, and they enjoy providing a great service and support to our customers. I’m bless that many of my team have been with me for well over 10 years which gives our customers stability, experience and knowledge.”

Sian Haskell, Integra, said:

“Gaining an in depth understanding of the products/services in new categories will be important together with segmenting data to be able to effectively and efficiently target customers. Also, having an understanding of how consumers purchase within these new areas.”

Steve Carter, Advantia, said:

“I think sometimes dealers can be a little apprehensive about diversifying into a sector that they know little about or don’t believe they have the required skill set to embrace it. This is where being a member of a group where collaborative working is very much at the forefront is important. As long as the relevant skill sets lie somewhere in the group which, more often than not, they do then there is always help and support available.”

In our fourth and final installment, we will dive into the hopes and aspirations of industry experts for the changes they wish to see in the coming year. Stay tuned as we explore their visions for the future and the transformations that could shape the next twelve months.