Why creating the right environment for communication matters

Great communication skills are integral to business. But in this era of constant digital and physical noise, the wrong communication environment can minimise their effectiveness. Dealers have a unique opportunity to help customers create the optimal communication environment

Whether it is talking to customers over the phone, relaying information to colleagues or simply catching up with the team, developing the right environment plays a key role in effective workplace communications. Getting it right can boost morale, engagement, productivity, and satisfaction.

As resellers, who are always dealing one on one with customers, you know that the key elements of good communication are attentiveness, acknowledgement and understanding. The modern workplace, with its fast pace and many distractions, can often be counterproductive to meeting these needs. However, resellers can help customers create optimal office environments that are conducive to better and more production conversations.

Noise pollution

Being attentive and absorbing new information becomes increasingly harder the more noise pollution in the surrounding area. White noise and background chatter can pull focus away from what is being communicated. For communication online, noise cancelling headphones are the obvious solution. But for real life interactions, products such as pop-up wall separators and dividers can create smaller designated spaces for conversation. Dealers can also advise customers on products to dampen noise pollution like footsteps and office movement – think wall art to reduce noise bounce or rugs and mats to absorb movement vibrations.

Supporting messaging

Great communication isn’t just about face-to-face interaction. Good signage, written information and updates all contribute towards a better environment for sharing important news. This is where additional positive reinforcement of key communication can contribute to the work environment. For example, businesses are more focused than ever on the mental wellbeing of employees. A lot of companies have a mental health first aider – someone who can offer support – dealers can help customers to procure clear, eye-catching signage or message boards that can help them demonstrate mental health information to encourage more open communication.

Diverse communication needs

Creating the optimal environment for better communication requires dealers to understand the diverse needs of the customer. For businesses with employees working from home, the use of screens to limit visual background distraction during meetings can help increase focus between the listener and speaker. There are also a number of products on the market specifically designed for those who are hard of hearing along with microphones that can amplify and improve sound.

By demonstrating how to create a workplace environment more conducive to better communication, resellers can help customers ensure their core interpersonal skills are being used to maximum benefit. This leads to better employee engagement, job satisfaction and collaboration.