Matt Sykes of Wakefield-based Arena Group beat Kyocera-trained service engineers from across the UK to take home this year’s award, after coming out on top of a series of tasks held at the brand’s UK head office in Reading. This is the second year that Sykes has entered the competition, having come third last year, and he walks away with a £500 prize and the title of ‘Kyocera Service Engineer of the Year’.
Sykes will now travel to Kyocera’s European HQ in October and compete against engineers from 11 European countries to win a place in the final of the global competition, which takes place early in 2019 in Japan. During this trip, finalists receive VIP treatment and an exclusive tour of a Kyocera production facility.
Kyocera invited the top ten scoring qualifiers to the UK final where they were challenged to complete three tasks to decide who would represent the UK in the European final. These included a theory and product knowledge test set by Europe, a series of practical fault finding tests and finally an open book test to answer a range of hardware, software and solution issues.
Andrew Dale took second place from ASL Group and third place went to Paul Ripper, making it two Arena Group engineers in the top three.
Darren Bridgeman, regional services manager for Kyocera Document Solutions UK Ltd, explained:
“Now in its 11th year, the Kyocera Document Solutions Service Award was set up to celebrate and reward engineers for the valuable role they play in servicing and supporting customers. We’d like to congratulate Matt for taking the top spot, and wish him well representing KDUK in the European final in Hoofddorp.”
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